It can be a distressful experience to lose your credit card. When you lose your credit card, you must remember to calm down and quickly take the necessary steps. Taking fast action can prevent you from getting hit with a financial problem that result from unauthorized purchases. The first thing that you want to do is to report the lost card by making a phone call to the phone number at the back of your card.
At the Chase site, you can also find the number for reporting the lost card by clicking on Contact Us. It is important to not delay in making the phone call. If someone have your card, he may use it to make a large sum of purchases.
The phone will keep ringing until you are being connected to a representative. When you are connected, the representative will ask you to confirm your identity. You can then tell the representative about how you lost your card as well as the time/date you realized that you have lost your card. You can also tell them about any weird transactions on your billing statement.
You should keep all relevant documents handy for answering specific questions that the representative is likely to ask. They will block the card to prevent someone else from using it. You can call at anytime to report your lost/stolen/damaged card as the phone line is open for 24/7 throughout the year.
Reporting the lost card in 2 days will reduce your liability to $50 only. If you wait until after 2 days to report the lost card, you will be liable for $500 of unauthorized purchases. If you wait until after 60 days, you will be responsible for the entire cost of the unauthorized purchases.
After reporting the missing card, the issuer will start an investigation and carry out the procedure to send you a new replacement card. They will not cancel your old account so you don’t have to worry about your credit score dropping.
As a rule of thumb, you should always keep the information handy including telephone number, procedure for card replacement and applicable fees. This allows you to quickly make a report on the missing card. In the event that your card is destroyed instead of lost, you must let the issuer know and they should be glad to issue a replacement card.
The new card will be associated with the Digital Account Number based on the token stored on the device. You will have to re-add the card to your device and make it active again after you receive your new card. The card should arrive at your address in less than 1 week. You can also order a new credit card through the official site.
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